Launching a new Company Intranet without alienating your members.
How is that, you post notices on notice board for days as to lobby lift of your premises may go under maintenance from so and so date. And no one notices or looks over it even after reading. Until when the lobby area gets shut for maintenance, catching many by surprise. This is the exact feeling when one launches new intranet for the company members.
Companies spend a large amounts of time and money to introduce new digital tools to boost employee engagement, and collaborationand keep everyone up-to-date. The tools are all designed with modern app tech but still lacks adoption.
After deploying multiple intranet software to various organisations, we have realised that an intranet’s best day is often its first day, launch day. When a company intranet is launched there is a buzz in office about same, and people check few main pages and then just log off. From first day to second, and third their interest to the new intranet fizzles out. Employees are busy with their daily tasks and then new intranet turns out to be just an unimportant addon task which stays in the last row of their checklist.
With new features introduced every day with a new intranet software online, company get carried away with new features and rarely account for how users are currently interacting with information: Which feature is highly used or what would lessent heir usage of emails.
Here are some examples:
Introducing company intranet with an online announcement feature whereby intranet administrators can share your company news, employee generated posts, break room posts and an option to sign up for a weekly news feeds with links to the actual content. Employees click on fresh content when they receive an alert rather than by logging in and checking for updates manually.
Employee recognition and shout-outs about employee achievements boost engagement within the organization. Initially employees used to get paper cards from their boss acknowledging them for a job well done. Introducing features like employee recognition and rewards in company intranet whereby employees or managers and leaders can share peer to peer recognitions on the intranet with badges likes best employee, best team etc. These recognitions are displayed on company leader boards as well as employee profile.
I have seen offices having a notice board pinned with employee manual, policies and procedures. Providing a separate section for company manuals, and policies on the intranet dashboard will help let employees know where the content would be when they actually want to read it. This will provide much smoother transition to company process.
Introducing company intranet with an online announcement feature whereby intranet administrators can share your company news, employee generated posts, breakroom posts and an option to sign up for a weekly news feeds with links to the actual content. Employees click on fresh content when they receive an alert rather than by logging in and checking for updates manually.
Sending or receiving PDF forms to be filled in and email back happens very often. Company intranet should have e-forms / web forms online where people can reach with just one click and fill necessary inputs and submit there itself.
This intranet latest feature is a boon to companies whereby they can automate common helpdesk questions. With company data you can get list of commonly asked questions and can use their automated responses for expense form requests, vacation forms and other manually requested forms. If your automated response includes a link to that form on an intranet, your employees can get into the habit of going there first, while still being able to request it via email.