Meaning & Definition
Behavioral competencies, also known as behavioral skills or soft skills, refer to a set of personal attributes, qualities, and characteristics that individuals exhibit in their interactions and behaviors in a professional or social context. These competencies are distinct from technical or hard skills, which are job-specific and related to one’s technical expertise or knowledge. Behavioral competencies are essential for success in the workplace and are often associated with effective communication, collaboration, and interpersonal relationships.
Common behavioral competencies
The ability to express ideas and information clearly and effectively, both verbally and in writing. This includes active listening and the capacity to convey information to diverse audiences.
The capacity to collaborate with others, contribute to group efforts and work well within a team. Teamwork often involves effective communication, cooperation, and the ability to resolve conflicts.
The flexibility to adapt to changing circumstances, situations, or work requirements. Adaptability is crucial in a dynamic and ever-evolving work environment.
The capability to identify, analyze, and solve problems or challenges using critical thinking and creativity. Effective problem-solving often involves a logical and systematic approach.
- Emotional Intelligence
The ability to recognize, understand, and manage one’s own emotions and the emotions of others. Emotional intelligence includes empathy, self-awareness, and interpersonal skills.
The skill to influence, motivate, and guide others towards achieving common goals and objectives. Leadership can be exhibited at all levels of an organization, not just in managerial roles.
- Time Management
The ability to manage one’s time efficiently and prioritize tasks effectively to meet deadlines and maximize productivity.
- Stress Management
The capacity to handle stress, pressure, and challenging situations in a healthy and constructive manner.
- Conflict Resolution
The skill to address and resolve conflicts, disagreements, and disputes in a way that promotes positive outcomes and maintains relationships.
The ability to reach mutually beneficial agreements in various situations, such as salary negotiations, contract discussions, or conflict resolution.
Building and maintaining professional relationships and connections that can be beneficial for one’s career and personal growth.
- Customer Service Orientation
A focus on meeting the needs and expectations of customers or clients, providing exceptional service, and building positive relationships.
Behavioral competencies are valued by employers across various industries because they contribute to a positive work environment, effective teamwork, and employee productivity. These competencies are often assessed in job interviews, performance appraisals, and leadership development programs to gauge an individual’s suitability for a role and their potential for professional growth. Additionally, many organizations provide training and development opportunities to help employees improve and strengthen their behavioral competencies.