Artificial Intelligence is penetrating every major industry from healthcare to advertising and from transportation to finance as well as legal and education, and now it is also entering inside the workplace.
Many of us may have already interacted with a chat-bot which is an automated yet personalized conversation between software and a human user. Whether it’s Facebook Messenger to ask a question or ordering your favorite food, AI has given us a way to perform tasks easily and effectively.
In order to allow this innovation to thrive, we need to transition away from a society where a majority of social benefits are derived from jobs. Our jobs must not the be-all, end-all of human existence. The traditional conception of work is limiting and will be harmful as we transition to a digital economy.
As new technology allows our society to be more productive with fewer people working, it’s about time that we redefine the concept of work to include volunteering, parenting, and mentoring.
The way a company HR recruits new hires is being impacted by artificial intelligence. IBM has created a suite of tools that use machine learning to help candidates personalize their job search experience with their tool Watson. In addition, Watson is helping recruiters prioritize jobs more efficiently, find talent faster, and match candidates more effectively.
With Watson, companies can empower recruiters to concentrate more on filling placements based on critical “core” skills needed across the company, such as agile, cognitive, and cloud, rather than simply screening candidates on filters like “years of experience”.
More than two-thirds of HR leaders believe employees are comfortable accessing chat-bots to get the information they need, at the time they need it. In fact, I am starting to think of chat-bots as your newest HR team member, one that allows employees to easily retrieve answers to frequently asked questions.
The type of questions HR leaders believe employees are comfortable using a chat-bot for range from the mundane and factual ones; such as how much paid time off do I have left, to the more personal ones; such as how do I report a sexual misconduct experience.