Dealing with Information Chaos: A Fresh Approach to an Age-Old Problem

Date: 28-Mar-2023

Dealing with information chaos_ a new solution to an old problem

With thousands of new startups popping up every year, it’s no surprise that there’s an overwhelming amount of data and information that comes with managing each one. This is where proper organizational knowledge management and effective internal communications come into play. But even with these tools, fast-moving businesses still struggle when it comes to dealing with all the information they have and communicating effectively with their workforce.


It’s 11.30 am on a Tuesday and you’re prepared to at long last shut down your PC. However, before you can, a chat notification abruptly springs up. It’s from a fresh colleague, one of the twenty who recently joined the company two weeks ago. They’re inquiring about data that should have been conveyed to them during their onboarding procedure.

We’ve all experienced this before. A slowing internet association amid the introductory call or just an overload of data normally connected with a new job can result in certain messages not being noticed. “Simply look at the shared drive,” you start typing, yet stop. Where precisely is the shared drive found? You log in to your team’s Google Drive and discover that the form is obsolete. In any case, it should be around here, so you begin entering keywords in the pursuit bar.

You abruptly feel overwhelmed with an enormous amount of hits: pictures, documents, and HTML files, holy cow! And then it strikes you: Didn’t your collaborator offer a similar document to another newcomer a week ago? Hence, you hurry back to one of your various open channels, look for the unique message, and tag your new partner in crime. Phew!

Sadly, it’s presently 8 pm, you’re as yet sitting at your work area, and you should have gone out for mid-week happy hour no less than thirty minutes ago. On the off chance that any of this appears to be recognizable, you and your organization may be in a tight spot. Ineffectual data the board, inefficient interchanges, and data overload can add hours to your workday, abandoning you feeling exhausted, disheartened, and unmotivated.

That’s the bad news. The great news is that you’re not the only one. These issues can be tended to by effectively executing practices that advance better collaboration and knowledge management in your company.

HR, we have an issue.

As layoffs, hiring freezes, and budget cuts continue to grow, remote and hybrid working has become commonplace. Moreover, millions of people are voluntarily leaving their jobs, with 4.2 million resignations reported in August of 2022 — a startling 70,000 more than in 2019. Gallup’s State of the Global Workforce 2022 report further indicates that only 21% of employees worldwide feel engaged at their work and have an elevated level of stress.

We have seen an increasing number of businesses grappling with effectively communicating within and managing knowledge and data during this period of drastic change. If a business does not have successful internal communication and proper access to pertinent knowledge, it becomes hard to maintain staff engagement and collective alignment with the company’s ambitions.

In light of this, we decided to take a deeper look into this issue by conducting a survey of 300 American organizations. Our findings show that, particularly amongst those fast-paced companies (73% of our respondents), they have become overrun with information chaos. This is not an exaggeration, it is a real issue that affects thousands of companies and their workers. Unsurprisingly, our findings highlighted the following common traits.

  • They suffer from an over-distribution and over-sharing of knowledge culture, with no awareness of the repercussions.
  • Even seasoned workers must sift through several tools to find the information they require while avoiding an overwhelming quantity of duplicate and obsolete data.
  • New employees struggle to find knowledge that is dispersed across multiple locations, and businesses struggle to store information.
  • Knowledge is housed in departmental silos, resulting in missed information or redundant effort.
  • Miscommunication and disputes are common inside teams, and collaboration and communication are less successful.

In particular, our survey discovered:

  • 56% of respondents must use ten or more tools to find the information they require.
  • 77% believe essential information is slipping their mind.
  • 66% are unable to provide their best work and are even missing deadlines.
  • 43% are disillusioned at work as a result of information-related concerns.
  • At least 70% of organizations, particularly those in fast-paced industries, have seen their productivity deteriorate.

If these companies don’t improve their internal communication and information-sharing, they could see long-term financial consequences. Over half of the workforce feeling disconnected and suffering from productivity loss is not good for business. These findings have not been translated into financial impacts yet, but it’s not difficult to see the potential negative effects on the bottom line.

What is the Root Cause of Information Turmoil?

As a business grows, it accumulates immense amounts of data. For example, when a startup first launches, there may be records of its handful of staff, website material, and some marketing info the founder put together to begin.

As the business enlarges, the volume of data needed for efficient operations accelerates. If no suitable information and communication protocols are in place, this can soon become chaotic. Moreover, establishing a company culture and cohesion in a remote environment is difficult, particularly if the company is developing quickly.

Unfortunately, leaders of these growing organizations are usually focused on boosting their staff count, seeking financial backing, and constructing the company’s plan – meaning that employee communication and culture are moved to the bottom of their to-do lists.

How to Deal with Information Chaos?

Internal communications are vital to solving information chaos. Communication is at the heart of every organization, and the first step to managing information is understanding the three basic forms of communication that companies should be using: verbal, written, and nonverbal.

  • Static Communications

Traditional internal communications mean sending one-way messages that are usually seen by the entire company, like through corporate videos or intranet pages. This form of communication doesn’t often change unless the company’s strategy changes.

  • Dynamic Communications

These are two-way, one-to-team messages that don’t require an immediate response, but are still considered “active” because people can share and react to them when they have the time. This could be company-wide news or updates, for example.

  • Faster Communications

Faster communications are the most common type of communication that employees face in their day-to-day work. They are moment-specific, one-to-one, or one-to-team messages. Rapid communications are usually sent through a chat or IM service.

Here’s the thing, a lot of organizations only focus on one type of communication which creates an imbalanced and often ineffective internal comms strategy. If you’re wondering how to know if you’re using a combination of the three types of communication most effectively, here are a few signs that suggest you may have an internal comms problem:

  • Your organization only communicates with its employees via top-down information such as newsletters or static pages.
  • Your staff is slacking off all day, yet there is no impediment to dynamic communication.
  • You’re getting responses to your blog posts, articles, and intranet content… However, your personnel is unable to locate the necessary information and documents.

Taking Your Game to the Next Level

We all want to do our best at work, but it takes more than just determination to be successful. You need a solid plan for managing information, sharing knowledge, and transforming your internal communications.

What does that look like? It depends on the organization, but we have some ideas about what it takes to succeed. Here are a few steps to get you started:

  • Develop a central source of truth:

The key to managing knowledge and making sure your employees can access it whenever they need to is to put it all in one place. A safe, secure, and centralized location will ensure that no information is lost and that employees can find what they need quickly and easily. This will help create a healthy and productive employee experience, as they will be able to do their best work without having to waste time searching for information.

  • Connect everything together:

Having too many tools for employees to use for different tasks can decrease productivity and cause confusion. Instead of overwhelming your team with standalone tools, integrate them into your central knowledge base. That way, users will have everything they need in one easy-to-access location.

  • Combine communication channels:

By not encouraging cross-functional and bottom-up communication, businesses may be preventing their employees from accessing important data, resulting in duplicated work and loss of valuable time. To counter this, it is crucial to facilitate communication and information sharing, utilizing static, dynamic, and rapid channels. According to research, businesses that ensure their employees are connected can see a 7.4% annual growth in their revenue.

  • Analyze and improve:

Your communications strategy is a fluid and ever-changing entity, so it’s important to monitor its effects to ensure it’s still an effective tool for your company. This means that businesses need access to data that is both in-depth and easy to understand so that any gaps can be spotted and remedied.

How to Overcome an Information Mess?

If you’re looking to see maximum growth for your organization and happier, more engaged employees, then you need to overcome information chaos. It’s a big task that won’t be accomplished overnight, but you can start the process now by learning more about how to improve internal communications and knowledge management in your organization. The right tools will help you achieve optimal returns – so don’t wait, download our free report today!


So what’s the one way that can boost your employee engagement?

Contact us