Intranet Trouble Ticket System India
A helpdesk ticketing software that makes internal communications easier and cost-effective. Employees reach out to HR and IT desks every day, with multiple questions and tasks. Using a support ticket software is essential to keep track of all these requests, resolve them, so that employees may start with their work as soon as possible.
Creative Helpdesk ticketing software features
Multiple platform ticketing tool
With Creative helpdesk, companies can manage employees communications across multiple channels including email, live chat, cloud, and web forms.
Self-help for your employees
Creative helpdesk is self-service ticketing solution which can be further customized as per requirement.
Intuitive ticket views
Helps view tickets on basis of properties, queues based on due-time, priority and even their CRM status.
Notification and alerts
A quick alert notification helps employees know who's viewing the ticket and avoid overlap of work.
Tagging raised trouble tickets
Tag your colleagues within tickets, leave private comments, and follow tickets you want to keep an eye on.
Collaboration across employees
Your employees can collaborate across departments with group chat and feed and post announcements to other teams.
Why your business needs a ticketing system
Increase efficiency with automation
Routine tasks can be automated with a helpdesk system to improve employees efficiency and respond to queries frequently.
Track and measure your support
With good ticket management software, you can monitor your employees progress seamlessly. Using comprehensive reports, you can identify problems faster, recognize good or bad performance, track customer satisfaction and monitor service standards.