Creative Help Desk Ticketing System

Creative helpdesk troubleshooting tickets to address IT, HR, and internal communication problems in businesses.

Intranet Trouble Ticket System India

A helpdesk ticketing software that makes internal communications easier and cost-effective. Employees reach out to HR and IT desks every day, with multiple questions and tasks. Using a support ticket software is essential to keep track of all these requests, and resolve them, so that employees may start with their work as soon as possible.

Review Source – Capterra
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Ease of Use
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Features
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Ease of Use
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Value for Money
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Verified Reviewer
Likely to Recommend
Value for Money and amazing after sales service

The Creative Social Intranet team was very proactive and always ready to support no matter what time of day or night it used to be. The team was very polite and always ready to fix issues or customise a feature as per your need.

Industry
No. of Users
Banking & Finance
5000-10000 employees

How Does the Creative Help Desk Ticketing System Work?

Creative HR / IT helpdesk ticketing software works by first creating a ticket, an automated ticketing system will then allow you to track the request throughout its lifecycle, from creation to resolution.

Creative Helpdesk Ticketing Software Features

With Creative helpdesk, companies can manage employees communications across multiple channels including email, live chat, cloud, and web forms.

Helps view tickets on basis of properties, queues based on due-time, priority and even their CRM status.

Tag your colleagues within tickets, leave private comments, and follow tickets you want to keep an eye on.

Creative helpdesk is self-service ticketing solution which can be further customized as per requirement.

A quick alert notification helps employees know who’s viewing the ticket and avoid overlap of work.

Your employees can collaborate across departments with group chat and feed and post announcements to other teams.

Why your business needs a ticketing system?
  • Increase efficiency with automation:- Routine tasks can be automated with a helpdesk system to improve employee efficiency and respond to queries frequently.
  • Track and measure your support:- With good ticket management software, you can monitor your employee progress seamlessly. Using comprehensive reports, you can identify problems faster, recognize good or bad performance, track customer satisfaction, and monitor service standards.
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